General Issues
Error Message | Profile Type | Meaning | Solution |
|---|---|---|---|
Reset Two Factor Authentication (2FA) | Traveler | 2FA is set up for some users that have plain-text visibility enabled. When changing mobile devices, some users lose the ability to use the 2FA system. The 2FA must be reset in order to set up again. | Contact Umbrella Faces support at Faces-Support@umbrella.ch during normal business hours for an electronic option to reset the login. Option to fill in a form and send via email to our support email below: |
ERROR: update or delete on table "traveller" violates foreign key constraint "fk_contact_contact" on table "traveller_contact" Detail: Key (uuid)=(5429d6e7-a241-42ba-8792-63390588098d) is still referenced from table "traveller_contact" | Company | This error which occurs when attempting to delete a company and it's travellers is due to a traveler from the company having been assigned an arranger or approver outside the company. Faces is not able to clean up this during company deletion | Use a CSV to delete the travellers first and then delete the company afterwards |
Entry failed with error: object Object |
| credit card number is wrong or you jump off the field after typing nothing or not the complete number | Check if the credit card number is correct. You have to log out and log in again before you can type in again |
Invalid username and/or password | Traveler | There is something wrong with the log in | Please check if there is a space after the username in the profile |
CSV Upload: No BOM or Upload failed, error was: expected BOM character | CSV | There is a wrong format in the csv file | Normally, if an error appears like "no BOM" the format of the file is not correct. Please make sure it is the same format as when the csv-file is downloaded. One can check this using e.g. Notepad++ and open the file within that program. On top there is a header "Encoding" where you can check whether it is UTF-8, with or without BOM. |
UNAUTHORIZED with SSO | Traveler |
| Please check if the e-mail address used for SSO is not used in other profiles |
Our server was not able to process that request, the reason is: {"status":500,"code":500,"moreInfoUrl":"mailto:faces-support@umbrella.ch"} | Traveler (old UI) |
| Please fill in also Greeting. This will be shown as mandatory in the new UI. |
com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character '{' (code 123) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] | Traveler/Company | the Interface needs to added to Midoco Tokenizer | please contact Umbrella Support to add the Channel for new Interface to your Midoco Tokenizer User |
Transport error: 404 Error: HTTP/1.1 404 404 | Traveler | Midoco server down / tokenizer CC cards | Faces support team has to contact Midoco. After resolved, save the profiles. |
Transport error: 401 Error: HTTP/1.1 401 401 | Traveler/Company | Midoco credentials on agency are not correct | Circle Admin - please check the credentials on the agency. All other admins, please contact Faces support team. Check password did not change or tech_user is locked with Midoco |
Connect to midoffice.midoco.net:443 timed out | Traveler/Company | While attempting to connect to interface, the response was not within allotted time. | Save profile again in Faces (either manually or during mass publish) to sync the profile with the interface. |
PKIX path building failed: …. | Traveler/Company | There is an issue with the secure (HTTPS) connection |